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Operating notes.

Field writing from the work of building and running AI agents for service businesses.

  1. 12 MAY 2026

    On Anthropic and OpenAI's $11.5 billion deployment bet

    The dominant constraint on AI value is no longer model quality. It is deployment.

  2. 5 MAY 2026

    The Difference Between AI That Asks and AI That Listens

    In service businesses, agentic AI has to clear the bar set by the best human in the room. An admissions case.