TechnologyIntelligence
Agents that understand and decide.
Intelligence gives agents three abilities. Understand the request. Read the documents. Decide the next step.
The problem
Software could not handle work built on conversation, documents and judgment.
Fixed scripts and forms break when a person says something unexpected or sends a file in the wrong format. The work falls back to people.
Intelligence: understanding, reading and judgment
Intelligence is the first component of Prime's Application Layer. Agents understand people in natural language and read documents in any format. Agents weigh each situation against the business's criteria before choosing a step. Memory supplies context in real time.
Draws on
- People
- Documents
- Memory
Feeds
- Decisions
- Handoffs to people
- Layer
- Application Layer
- In this layer
- IntelligenceJourney
- In the product
- Channels
- Part of
- Prime
Capabilities
What Intelligence does.
Talk
Natural conversation in one consistent voice.
Agents understand intent and respond naturally in any language with one consistent voice across the business.
Read
Any document in any format.
Forms, contracts, invoices and correspondence are read and the key facts become structured records.
Judge
Decisions against the business's own criteria.
Agents weigh a situation against the rules the business sets and choose the next step instead of following a fixed script. A person takes over whenever the rules say so.
The rest of Prime
Every component works from the same foundation.
- CaptureOperational knowledgeCapture documents how experts run each workflow and produces the process maps and rules agents are built on.Context Layer↗
- MemoryAI-native data foundationMemory is the shared and governed foundation every agent reads from and writes to.Context Layer↗
- AtlasEnterprise semantic layerAtlas organizes governed data into the shared objects and rules a business works with.Context Layer↗
- BuilderAgent constructionBuilder assembles each agent for one workflow with the right models and tools and the right rules.Delivery Layer↗
- RecursiveLearning from live operationsRecursive measures live operations and turns the findings into changes tested before release.Delivery Layer↗
- OversightRules and accountabilityOversight binds every agent to the rules and access the business sets and records every action.Control Layer↗
- JourneyThe interface layerJourney builds an agent into the apps and channels a business already runs. A user who gets stuck gets an answer and a completed task.Application Layer↗
See Intelligence running on your operation.
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