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TechnologyCapture

A map of how work really gets done.

Capture documents how experts run each workflow and produces the process maps and rules agents are built on.

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The problem

Much of how a business runs is written down nowhere.

Experts hold the exceptions, the judgment calls and the reasons behind each step in their heads. An agent built from the official process fails on the real one.

The official processHow the work actually runs???
Fig. 1The official process and the real one rarely match.

Capture: operational knowledge

Capture is the discovery component of Prime's Context Layer. Recordings, documents, records and working sessions with experts go in. A process map comes out, covering the standard path, the edge cases and the reasoning behind each decision.

Draws on

  • Experts and teams
  • Recordings
  • Documents and records
Context LayerCapture

Feeds

  • Memory
  • Builder
Layer
Context Layer
In this layer
CaptureMemoryAtlas
In the product
Industries
Part of
Prime

Capabilities

What Capture does.

  • Process capture

    The real process, not the official one.

    Recordings, documents and working sessions with experts document how each workflow runs today.

  • Workflow consolidation

    Many cases, one understanding.

    Observations from many cases merge into one map of the standard path and every exception.

  • Agent design

    From the map to the agent.

    The finished map becomes the specification for each agent and the first rules the business approves.

The rest of Prime

Every component works from the same foundation.

See Capture running on your operation.

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