MeridianRequest an introduction

How we work

An AI team embedded in the business.

Engineers, researchers and operators join the client team and ship a first agent into production.

Request an introductionSee how we work
  1. 01PartnershipA whole AI function, one partner
  2. 02ResultsOutcomes from live operations
  3. 03IndustriesDomain expertise across sectors
  4. 04GuardrailsPrivacy, review and fallbacks

01Partnership

Your AI function, for the cost of one hire.

A dedicated Meridian team works alongside the business every week.The technology behind itPrime

Hiring externally, one person

of 7 capabilities

  • EngineeringWhat one person brings
  • ResearchNot covered
  • Product and designNot covered
  • Agent platformNot covered
  • Industry playbooksNot covered
  • TrainingNot covered
  • GovernanceNot covered

Working with Meridian, one partnership

of 7 capabilities

  • EngineeringForward-deployed engineers join your team and change the live system directly.
  • ResearchResearchers tune the models and the evaluations on your own data.
  • Product and designHow the agents behave, and how your team adopts them.
  • Agent platformVoice, chat, email, the workspace and MCP.
  • Industry playbooksWhat already works in education, healthcare and finance.
  • TrainingYour people learn to run and extend the agents.
  • GovernanceRules, audit and guardrails set with you.

Same budget, two ways to spend it. You bring the industry expertise. We bring the team, the platform and what already works elsewhere.

How it grows

Start with one use case. Prove it. Then widen.

  1. 01

    One use case

    We pick the workflow with the highest return and put a first system into production beside your team.

  2. 02

    Proof on live work

    We measure speed, conversion, cost and quality on live work, against a baseline agreed up front.

  3. 03

    More workflows

    The same team takes the neighbouring workflows, or forms dedicated teams for other units.

  4. 04

    The whole organisation

    Training and governance reach every team: who runs the agents, changes the rules and approves the results.

Not software seats. One partnership that starts at a single use case and grows as the value does.

02Results

Impact you can measure.

Outcomes recorded from agents in production.Under the hoodRecursive

  • Outcome

    +650%

    conversion lift

    Measured against the client's own online channel.

  • Outcome

    +12%

    close rate

    More prospects became customers, worth over half a million dollars in new revenue.

  • Speed

    10min

    median time to qualify

    From first contact to a qualifying conversation.

  • Speed

    10

    leads screened every 5 minutes

    Up from one every twenty minutes.

  • Speed

    Under 2s

    response time

    Across all channels.

  • Reach

    61%

    of leads engage outside business hours

    Evenings, nights and weekends.

  • Reach

    1 in 3

    previously unreachable leads reached

    By the voice agent, through immediate voice call flows.

  • Reach

    69%

    adjusted pickup rate

    Voice agent, with over 75% of answered calls reaching a meaningful qualification conversation.

  • Quality

    Over 95%

    accuracy

    On responses, across all agents.

  • Quality

    Over 90

    NPS

    Across channels, use cases and customers.

Industry average figures are published cross-industry benchmarks.

03Industries

Industry agnostic by design.

Domain experts supply the knowledge and Meridian turns that knowledge into production agents.Under the hoodCapture

01EducationLead qualificationEnquiries, applications, student support and callbacks.02HealthcareCandidate screeningScreening calls, interview scheduling, intake and follow-ups.03FinanceBack-office operationsInvoices, approvals, reconciliation and reporting.

And many more

  • Hospitality
  • Government
  • Retail
  • Professional services
  • Logistics
  • Manufacturing
  • Real estate
  • Your industry

04Guardrails

Guardrails on every turn.

We deploy systems built to scale with trust and confidence.Under the hoodOversight

  • 20+ guardrailsEvery reply passes a check before it reaches the customer.
  • GDPR readyPersonal data stays protected under a transparent process.
  • SSO, audit logs, RBACEvery person gets the right access and every action leaves a record.
  • Multimodel AIEvery task runs on the strongest model for the job.
  • Auto quality assuranceQuality is measured automatically across everything the agent produces.
  • Resilient failoverWork continues without interruption across providers.

Start with one workflow.

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